Storage Petts Wood Standard Terms and Conditions

These Terms and Conditions set out the basis on which Storage Petts Wood provides storage, collection, delivery and associated removal services. By placing a booking, using our services or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Agreement means the contract between you and Storage Petts Wood incorporating these Terms and Conditions and any written quotation or booking confirmation we provide.

We, us, our means Storage Petts Wood, the provider of storage and removal services.

You, your means the customer named in any quotation, booking or invoice, including any person acting on the customer’s behalf.

Services means any storage, collection, delivery, packing, handling, loading, unloading or removal services we provide to you.

Goods means any items, property or belongings that we handle, transport or store on your behalf.

Premises means any property or location from which goods are collected, delivered or moved, or where storage services are provided.

2. Scope of Services

Our services may include domestic and commercial storage, short-term and long-term storage options, collection and delivery of items to and from storage, and related removal and handling work. The specific services to be provided will be described in our quotation or booking confirmation.

We reserve the right to refuse to provide services if we reasonably believe the work could pose a risk to health and safety, involve prohibited items, or otherwise breach these Terms and Conditions or any applicable law or regulation.

3. Booking Process

All bookings are subject to availability and to our acceptance. When you contact us to request services, we may ask for details including the addresses involved, access conditions, dates, estimated volume or inventory of goods, and any special requirements.

Based on the information you provide, we may issue a quotation or estimated price. This does not constitute a binding agreement until you accept the quotation and we confirm the booking. Confirmation may be given verbally or in writing, but we reserve the right to require written confirmation for certain services.

You are responsible for ensuring that all information provided during the booking process is accurate and complete. If any information is incorrect or changes, you must notify us as soon as possible. Changes to key details such as dates, addresses, access constraints or volume of goods may result in a revised quotation or additional charges.

We may request a deposit or advance payment to secure your booking. If a deposit is required, your booking will not be fully confirmed until the deposit has been received in cleared funds.

4. Quotations and Pricing

Unless expressly stated otherwise, any quotation we provide is based on the information you supply and on normal access conditions. Quotations are typically valid for a limited period, which will be specified at the time of issue. After this period, we may revise or withdraw the quotation.

We may adjust the price if any of the following apply.

The services or scope of work change at your request after the quotation is issued or after the work has begun.

The information you provided was incomplete, inaccurate or omitted relevant details such as stair access, parking restrictions, or unusual access constraints.

Additional work is required on the day, including but not limited to extra packing, dismantling or reassembly, waiting time due to delays outside our control, or handling of unexpected items or volumes.

Any additional charges will be calculated at our standard rates in force at the time the services are provided, unless otherwise agreed in writing.

5. Payments and Invoicing

We will inform you at the time of booking of the payment terms that apply to your services. Unless we agree otherwise in writing, the following will generally apply.

For storage services, initial charges and any required deposit are due before goods are placed into storage. Ongoing storage fees are charged in advance at the agreed interval.

For removal, collection or delivery services, payment is typically due prior to the start of the work or on completion on the same day, as specified in your booking confirmation.

We accept payment by the methods we make available from time to time. You are responsible for ensuring that payments are made on time and in full. We may refuse to commence or continue services if payment has not been received in accordance with agreed terms.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at a reasonable commercial rate until payment is received in full. We may also suspend services, deny access to goods in storage, or exercise a lien over goods in our possession until all outstanding sums have been paid. If amounts remain unpaid for a prolonged period, we may take further steps including, where lawful, selling or disposing of goods to recover our charges and associated costs.

6. Customer Obligations

You agree to.

Provide accurate and complete information about the goods, premises and services required.

Ensure that appropriate arrangements are in place for access, parking and entry at each relevant premises, and obtain any necessary permissions or permits.

Pack goods safely and suitably, unless you have requested and we have agreed to provide packing services.

Ensure that any fragile, valuable or special items are clearly identified and, where appropriate, adequately protected.

Comply with all applicable laws and regulations, including those relating to safety, waste and hazardous materials.

Supervise the work where necessary and check that all goods intended for storage, removal or delivery have been handled before our team leaves the premises.

7. Prohibited and Restricted Items

You must not submit for storage or removal, and we may refuse to handle, any items that are unlawful, dangerous, or otherwise unsuitable. These include but are not limited to.

Explosives, firearms, weapons, ammunition or similar articles.

Flammable, corrosive, toxic or hazardous materials, including paints, chemicals, fuel, gas cylinders and similar substances.

Perishable goods, food, live animals, plants or other items that may deteriorate or attract pests.

Waste, rubbish, or items intended solely for disposal, except where we have expressly agreed to provide a compliant waste removal service.

Items which exceed standard size or weight limitations, or which cannot safely be moved or stored with ordinary equipment.

If we discover prohibited items among your goods, we may at our discretion refuse to transport or store them, or take necessary steps to remove or dispose of them in a safe and lawful manner. You will be responsible for any costs, losses or damages arising from your breach of this clause.

8. Waste Regulations and Disposal

We are committed to complying with applicable waste and environmental regulations. We do not operate as a general rubbish disposal service, and we reserve the right to refuse items that are clearly waste or which cannot be handled in compliance with relevant regulations.

Where we agree to remove items that constitute waste, we will do so in accordance with applicable legal requirements. You confirm that you have the right to dispose of such items and that they do not include hazardous or controlled waste unless we have expressly agreed in advance to handle such materials under appropriate arrangements.

You will be liable for any penalties, costs or legal consequences arising from incorrect or incomplete information regarding the nature of goods presented for disposal, or from your failure to comply with relevant waste regulations.

9. Cancellations and Changes

If you wish to cancel or change a booking, you must notify us as early as possible. Your rights to cancel and any applicable charges may depend on the notice you provide, the type of service and any specific terms set out in your quotation or booking confirmation.

We may apply reasonable cancellation or amendment fees where short notice is given, where we have already incurred costs, or where it is unlikely that we can reallocate the time reserved for your booking. As a general guide.

If you cancel within a reasonable period before the scheduled service date, we may waive or reduce cancellation fees at our discretion.

If you cancel at short notice, including on the day of service or after our team has been dispatched, we may charge a significant portion or all of the agreed fee to cover our costs and lost opportunity.

If we need to change or cancel a booking due to circumstances beyond our reasonable control, such as severe weather, accidents, road closures, staff illness or equipment failure, we will notify you as soon as practicable and offer an alternative date or a refund for any services not provided. We will not be liable for any indirect or consequential loss resulting from such changes or cancellations.

10. Access, Parking and Delays

You must ensure that safe and adequate access is available at all relevant premises, including suitable parking or loading space for our vehicles. Any necessary parking permissions or permits must be arranged by you unless we have expressly agreed otherwise in writing.

Where access is partially restricted or involves unusual features such as narrow staircases, low ceilings, long carrying distances or limited lift access, you must inform us in advance. Additional charges may apply where access is more difficult or time consuming than reasonably expected.

We are not responsible for delays caused by factors beyond our reasonable control, including traffic, weather, third-party actions or your failure to provide access at the agreed time. Waiting time or rescheduling due to such delays may be charged at our standard rates.

11. Liability and Insurance

We will exercise reasonable care and skill in performing the services. However, our liability is subject to the limitations set out in this clause.

We are not liable for loss or damage arising from your failure to pack goods adequately, from inherent defects or vulnerabilities in goods, from normal wear and tear, or from changes in atmospheric conditions such as damp, mould or condensation where these are outside our control.

Our liability for loss of or damage to goods, whether in transit or in storage, will be limited to a reasonable amount per item or per consignment, subject to any specific limits communicated to you in writing. If you consider that your goods require a higher level of protection, you should arrange suitable insurance or request in writing that we discuss additional cover options, if available.

We are not liable for indirect or consequential losses, including loss of profit, loss of enjoyment, inconvenience, or loss resulting from delay, unless such loss arises directly from our negligence and was reasonably foreseeable at the time of entering into the agreement.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

12. Customer Warranties and Indemnity

You warrant that.

You are the owner of the goods or are authorised by the owner to enter into this agreement.

The goods do not include prohibited or unlawful items and do not infringe any third-party rights.

You will comply with all relevant laws and regulations in relation to the goods and the premises.

You agree to indemnify us against any claims, losses, damages, costs or expenses incurred as a result of your breach of these warranties or of any other provision of these Terms and Conditions.

13. Storage Terms

Where goods are placed into storage, the specific storage location and conditions may vary and may be changed by us from time to time. We will take reasonable steps to ensure that storage facilities are secure and suitable for general goods, but we do not guarantee specific environmental conditions unless explicitly agreed in writing.

You must keep your contact details up to date and promptly notify us of any changes. Access to stored goods may be subject to reasonable notice requirements and access fees, as notified to you from time to time.

If storage charges remain unpaid or if you fail to collect your goods at the end of the agreed storage period, we may exercise a lien over the goods and, after giving reasonable notice, may dispose of or sell goods in accordance with applicable law to recover outstanding sums and associated costs.

14. Complaints and Dispute Resolution

If you have any concerns or complaints about our services, you should raise them with us as soon as possible, ideally on the day the issue occurs or within a reasonable time thereafter. We will investigate and aim to resolve complaints promptly and fairly.

Where a dispute cannot be resolved directly between us within a reasonable period, either party may consider using an alternative dispute resolution process where appropriate. This does not affect either party’s right to pursue legal remedies in the courts.

15. Data Protection and Privacy

We will collect and process personal information about you only to the extent necessary to provide our services, manage bookings, handle payments and comply with legal obligations. We will take reasonable steps to keep such information secure and to use it in accordance with applicable data protection laws.

By using our services, you consent to the use of your personal information for these purposes. You may contact us to request access to, or correction of, your personal information, subject to any legal restrictions or requirements.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed to be severed and the remaining provisions shall continue in full force and effect.

No waiver of any breach of these Terms and Conditions shall be effective unless in writing and signed by an authorised representative of the party granting the waiver. Any waiver shall not be deemed a waiver of any subsequent or other breach.

These Terms and Conditions, together with any quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the services, and supersede any prior agreements, understandings or arrangements, whether written or oral.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless we notify you of changes and you agree to them in writing.