Storage Petts Wood Privacy Policy
This Privacy Policy explains how Storage Petts Wood collects, uses and protects personal data relating to customers and prospective customers within the Storage Petts Wood service area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and related data protection laws.
By using Storage Petts Wood services, making an enquiry or otherwise providing personal data, you acknowledge that you have read this Privacy Policy and understand how your information may be processed.
Scope Of This Privacy Policy
This Privacy Policy applies to all Storage Petts Wood customers, former customers and prospective customers located in the Storage Petts Wood service area. It covers personal data collected in person, by telephone, in writing, through our online forms or via other communication channels used by Storage Petts Wood.
The policy relates to personal data about individual customers and contacts at business customers. It does not apply to information that cannot be linked to an identified or identifiable natural person.
Personal Data We Collect
Storage Petts Wood collects and processes different types of personal data depending on how you interact with us and the services you use. The categories of personal data we may collect include:
Identification and contact details such as name, postal address, billing address, service address, and other contact information you choose to provide.
Account and contract information such as customer reference numbers, storage unit details, service history, signed agreements and related correspondence.
Payment and transaction information such as payment method details, records of payments made, invoices, credit notes and information needed for billing and accounting.
Communication information including records of enquiries, complaints, feedback and any correspondence or notes relating to customer service interactions.
Usage and operational information such as dates and times of access to the facility where applicable, records relating to the use of storage units and any necessary operational logs.
Technical information collected when you visit our online pages, such as basic device and browsing data, where this is necessary for the functioning and security of our online forms or platforms.
Purposes And Lawful Basis For Processing
Storage Petts Wood only processes personal data where there is a lawful basis under data protection laws. The main purposes and lawful bases for processing are:
To provide storage services and manage your account. This includes handling enquiries, quotes, bookings, contracts, access to storage units, invoicing and payment collection. The lawful basis is the performance of a contract or taking steps at your request prior to entering into a contract.
To comply with legal and regulatory obligations. We may process and retain records to meet tax, accounting, insurance, security and other legal requirements. The lawful basis is compliance with legal obligations.
To protect our legitimate interests. We may use personal data to manage and improve our services, prevent and investigate potential misuse or security incidents, handle disputes and protect our property and business operations. The lawful basis is our legitimate interests, balanced against your rights and freedoms.
To communicate with you about services. We may send you service messages, policy updates and information that is necessary for the running of your account. The lawful basis is performance of a contract and our legitimate interests in providing an effective service.
Marketing communications. Where required by law, we will only send you direct marketing communications about Storage Petts Wood services if you have given your consent. You can withdraw consent or object to marketing at any time using the opt out options provided in our communications or by contacting us.
Data Retention
Storage Petts Wood keeps personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by law or regulation.
Customer account and contract information is generally retained for the duration of the contract and for a reasonable period afterwards to deal with queries, disputes, accounting and legal requirements. Financial and transaction records are typically kept for the period required by tax and accounting laws.
Enquiry and communication records may be retained for a period that allows us to manage our relationship with you, demonstrate how we have handled interactions and improve our services.
When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in a way that protects your privacy.
Data Processors And Third Parties
Storage Petts Wood may share personal data with carefully selected third party service providers who process data on our behalf. These processors are engaged only where necessary to help us deliver and manage our services and are required to handle your data securely and in accordance with our instructions.
Examples of processors and third parties we may use include:
Payment processing providers that handle card or electronic payments and help us manage billing and collections.
IT and cloud service providers that supply storage, hosting, software and support services needed to operate our systems and business processes.
Professional advisers, such as accountants or legal advisers, where disclosure is necessary for advice or to establish, exercise or defend legal claims.
Security and maintenance providers that assist with protecting our premises and systems, and with managing safety or incident responses.
Where we use processors, we ensure that appropriate contractual and technical safeguards are in place to protect personal data. Storage Petts Wood does not sell personal data to third parties.
International Data Transfers
If personal data is transferred outside the United Kingdom, this will only take place where appropriate safeguards are in place to ensure an equivalent level of data protection. These safeguards may include the use of standard contractual clauses or other lawful transfer mechanisms recognised under data protection law.
Data Security
Storage Petts Wood takes the security of personal data seriously. We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Measures may include access controls, encryption, secure storage, staff training, restricted access to systems and regular review of security practices. While we take reasonable steps to protect your data, no system can be guaranteed as completely secure.
Your Data Protection Rights
Under data protection laws, individuals have a number of rights in relation to their personal data processed by Storage Petts Wood. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive information about how it is processed.
Request correction of inaccurate or incomplete personal data.
Request the deletion of your personal data where there is no longer a lawful basis for us to retain it.
Request restriction of processing of your personal data in certain circumstances.
Object to processing that is based on our legitimate interests, including profiling, and to object to direct marketing at any time.
Request the transfer of your personal data to you or another controller where technically feasible and where the lawful basis for processing is consent or contract and the processing is carried out by automated means.
Where processing is based on your consent, withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.
Contacting Storage Petts Wood About Privacy
If you have questions about this Privacy Policy or how Storage Petts Wood processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual communication channels that you use to reach Storage Petts Wood for customer matters.
Updates To This Privacy Policy
Storage Petts Wood may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to remain informed about how your data is used and protected.
